VCC x Altoona
Our favorite candle-maker, Natasha, has whipped up some delicious scents for our Altoona friends!
$6.99 Flat-Rate Shipping
{FREE} Shipping on all U.S. Orders Over $100
Local orders may be picked up by selecting "Local Pick-Up" from the options. This is also free and orders with this option chosen will be held at the checkout for recipients to pick up. It is appreciated for local customers to choose this! <3
All orders are shipped via USPS (unless otherwise stated in the product description). You will receive a shipping confirmation email containing a tracking number once your item has shipped. Please allow up to 12 hours for your tracking number to start working.
- Shipping: takes 5-7 business days to arrive at your door and does not include insurance.
All customers are responsible for entering the correct shipping address. If a package is returned due to an incorrect address, you will be responsible for the shipping cost to get it to you. If you feel you have entered the wrong address, please contact us immediately at anna@couleeboutique.com. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. We are not responsible for refunding or replacing shipments for packages shown as delivered.
We are NOT responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or you can upgrade to priority shipping to include insurance.
RETURNS
Shipped Orders: Merchandise may be returned within 30 days the item(s) is received by the customer if it is unworn and unwashed and still has the tags on. Please e-mail us at: anna@couleeboutique.com with any questions. You are responsible for the return shipping cost.
Local Pick-Ups: Merchandise may be returned within 30 days from the date of purchase as long as items are unworn and unwashed with tags still on. While our physical address is 19865 East Gale Avenue, we are unable receive mail at this location.
Please send returns to:
Coulee Boutique
P.O. Box 173
Galesville, WI 54630
Allow 5-7 business days for your return to reach us and be processed. If your returned merchandise meets our returns inspection, your refund will be initiated for the price of the returned item(s) at purchase time. You will then receive the funds from the refund in your account approximately 5–10 business days after the date on which the refund was initiated.
//There are no returns on merchandise from the sale section of the website or store. Earrings are also final sale.
Customer satisfaction is of the utmost importance to us. If for some reason you receive defective or damaged merchandise, you must contact us within 5 days of receiving your item(s) to ensure proper credit. Please email a picture of the damaged or faulty merchandise to anna@couleeboutique.com
//Make sure to follow care instructions carefully for each item. If an item changes shape or size due to mishandling, we will not accept the item as a return.
//Shoes must be returned with the original shoe box intact and unaltered - the shoe box cannot be used as a package. If shipping labels are affixed to the shoe box, we will be unable to process your return and will keep the item.
To begin your return, please click HERE
EXCHANGES
Due to quick turnaround of inventory, we do not guarantee merchandise exchanges for size discrepancies. If we still carry the size you're interested in, you may place a new order. In the meantime, initiate your return following the steps listed above. You will be responsible for shipping costs.
